Delete your account

You can delete your Ball Ball Ball account, and what we keep about it, at any time. Ball Ball Ball is made by OneSmartBunny, LLC.

In the app

The quickest way:

1. Open Ball Ball Ball and tap your avatar, top left.
2. Open the ME tab.
3. Tap DELETE ACCOUNT, then DELETE.
4. Sign in with Google or Apple once more, to show it's you.

Your account is deleted straight away.

Without the app

Email us and we'll delete it for you:

Use the subject “Delete my Ball Ball Ball account”, and tell us the email address of the Google or Apple account you signed in with, and your player name or friend code if you know them. We may write back to check the account is yours. We delete it within 30 days and let you know when it's done.

What's deleted

• Your account and its sign-in.
• Your player name, look, expressions and friend code.
• Your coins, spins, balls, and everything you bought with coins.
• Your stats and your places on the leaderboards.
• Your friends, friend requests and the players you blocked.
• Your purchase records with RevenueCat, the service that handles our in-app purchases.

What's kept

• Online matches you played, so your opponents keep their match history. Your ID in them becomes “deleted”, and they don't show your name.
• Reports you made, or other players made about you, for our safety review. Your ID in them becomes “deleted”, without your name or friend code.
• Google and Apple keep their own records of purchases made in their stores.

Subscribed to NO ADS?

Deleting your account doesn't cancel the subscription. Cancel it in the store you bought it from:

• Android: Google Play Store → your profile picture → Payments & subscriptions → Subscriptions.
• iPhone: Settings → your name → Subscriptions.